Privacy & Cookie Policy

Privacy Policy

Sertug is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to Sertug and we will do all we can to maintain your privacy.


1.1 Registering with Sertug allows you to purchase our products and access the services being offered. The Information that we collect is:-

  • First Name
  • Last Name
  • Your Address
  • Email address
  • Telephone Number
  • Details of the method by which you wish to pay for the goods

1.2 We collect personal information to allow us to process and fulfill your orders.  Email addresses or telephone numbers collected allow us to contact you urgently if there is a problem with an order. Your information may also be provided to our third-party service providers to complete the fulfillment of your order.


2.1 By registering with or becoming a customer of Sertug and by providing us with your email address, phone number, and postal address you consent to receive communication in relation to our products, services, and special offers that you may be interested in. This will usually be in the format of a newsletter. The information provided may also be used to communicate offers and products of third parties which you may be interested in.


3.1 Sertug takes the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well-protected and secure environment.


4.1 Username and passwords are provided to you as a customer of Serug. This allows you private access to information that we are holding, like the account information. You are able to access your online account anytime anywhere. If you wish to update, amend or delete any details, the online account gives you this access. Under the Data Protection Act 1998, you are also entitled to view any information we hold on you by paying a small fee. If any information on you is incorrect, please inform us immediately and we will make the necessary changes and contact you with confirmation of the changes.


5.1 We will not pass or sell your information to our third-party companies without your prior consent. Links to any third parties are provided to help and improve the service that we provide, however, we have no control over the content of these websites and are not responsible for any material which may offend you. We will do our best to ensure that only relevant and quality links are provided.

6.1 By becoming a customer of Sertug online you consent to the collection and use by Sertug online in the methods previously outlined.

Contact for customers assistance

Head Office. Flat # 13, 2nd Floor Alfalah Plaza G9 Markaz Islamabad
Main Branch & Webstore.  Shop # 1103 !st Floor Centaurus Mall Islamabad
Contacts # +92 309 7011113  +92 304 4585325
Landline: 051 2701786

Best Product
Best Queality Products
Free Delivery
Free Delivery in all cities
Secure Payment
Secure Payment Method
24/7 Support
24/7 Support Available